Question 1

What areas do we service?

Accepted Answer

We service homes in Midland, Odessa, Stanton and Gardendale.

Question 2

Do we service homes on well water?

Accepted Answer

Yes. We are currently are taking new customers whose water is supplied by a well. However, before we service or quote a home on water well we will require a full water analysis performed from a lab within the last year. We can only test for hardness and total dissolved solids. In Midland we suggest Martin Water Labs; ask for a full drinking water analysis as well as a coliform bacteria and e.coliform bacteria test. We highly recommend all well customers get their well tested yearly.  Water reports can be emailed or sent by text.

Question 3

Do we offer commercial services?

Accepted Answer

NO. We are currently not taking any new commerical/business accounts in order to provide the best customer service possible to our residential customers.

Question 4

Can we service equipment installed by another company?

Accepted Answer

YES. We can provide maintenance and repairs on many different brands of equipment; however, not all. If you have a pre-existing system that needs service feel free to text us a picture of your current systems to (432) 237-3059 and we will let you know if we can work on the units.

Question 5

How offen should I change the filters on a RO?

Accepted Answer

We recommend changing filters every six months to ensure the quality of your drinking water and longevity of your system.

Question 6

Do we sell bottled water or 5 gallon jugs of water?

Accepted Answer

NO. However, we offer affordable reverse osmosis units that can be purchased or rented on monthly basis. Our 5 stage reverse osmosis system provides an unlimited amount of purified water right at your sink; without the hassle of hauling and refilling heavy jugs of water.

Question 7

Can I pay an invoice online?

Accepted Answer

YES. If you are a current customer and would like to make an online payment simply submit a request on the "Contact Us" tab. We will email your invoice with a link to pay online.

Question 8

Do we offer weekend appointments?

Accepted Answer

NO. However, we do offer after 5:00 appointments Monday through Thursday. Appointments are scheduled Monday through Thursday 9:00-6:00 and Friday 9:00-4:00.

Question 9

What if you have an emergencey after hours or on the weekend?

Accepted Answer

CALL US. We have a 24 hour answering service and get notified with emergency calls ASAP. Call the main office line (432) 695-6120 and you will be directed to leave a message or connect to the answering service.

Question 10

You just moved into a home with a Tadlock Water system, what should you do?

Accepted Answer

CALL US. If you are a new home owner and moved into a house with one of our units please feel free to call us. We will be happy to provide service history and a free home consultation to answer any questions you might have about the equipment and maintenance required.

Call Us: (432)695-6120
Text Us: (432)237-3059

Frequently asked questions